Add a Custom Google DNS in your WiFi settings, Steps are very easy and helpful many FaceTime issues.FaceTime is Activated from Apple Server.Check Your Date and Time Zone Up-To-Date.4 Fixes: Common Solutions For FaceTime Problems on Mac.Fix 3: is Facetime down at the Moment? is FaceTime Server Down in Your Country?.Fix 2: FaceTime “Call Failed” on Mac: FaceTime Audio or FaceTime Video.Fix 1: Way to turn off/ turn on FaceTime on Mac.Thanks for reaching out to Apple Support Communities. iOS: How to update your iPhone, iPad, or iPod touch.Verify that both parties have installed the latest software updates for their Mac and/or device.You can also create an Apple ID or reset your password from this website. You can verify that you are using a valid Apple ID at. Verify the phone number or email address being used is the correct one activated for FaceTime.If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.Verify that both parties are connected to an active broadband Internet connection.Click the Time Zone tab and confirm the closest city is correct.From the Apple () menu, choose System Preferences > Date & Time > Date & Time.

Verify that the Date, Time, and Time Zone are set correctly:.If the issue persists, or if you see the message 'Waiting for Activation', try toggling FaceTime off and then on. Verify that FaceTime is enabled in FaceTime > Preferences.If you encounter issues making or receiving FaceTime calls, try the following: To place a video call, you may use a phone number or email address. You can add contacts and edit contact information in either FaceTime or Contacts. You can call FaceTime users whose contact information is in Contacts. You can make FaceTime calls using the FaceTime app. The following Knowledge Base article offers up some great information for troubleshooting:įaceTime for Mac: Troubleshooting FaceTime It seems you are having issues with making FaceTime calls on your iMac 27' computer.

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